New patients
New patients: your first visit and forms
Everything for your first visit to our Palo Alto office: what happens, what to bring, and the forms you can fill in ahead of time.
Patient forms
Fill in your forms before you come
Save time at check-in. Each form is a fillable PDF: type your answers, print, and bring the completed copies to your visit.
Forms include health and insurance details, so please bring them to the office rather than sending them through the website or email.
- Adult New Patient RegistrationContact and insurance details, plus your dental and medical history. 2 pages.Fillable PDF (opens in a new tab)
- Child New Patient RegistrationYour child’s details, parent or guardian and insurance information, and health history. 2 pages.Fillable PDF (opens in a new tab)
- Medical History UpdateReturning patient? A one-page update of your physician, medications, allergies, and health history.Fillable PDF (opens in a new tab)
Your first visit
What to expect, step by step
We want your first visit to be comfortable and informative, with clear answers before any treatment.
- 1
Request a visit
About a minuteRequest online or call the office. The team calls or emails within one business day to confirm a time. - 2
Fill in your forms
Download the forms on this page, complete them before your appointment, and bring the completed copies. Add your insurance carrier to your request so we can check benefits ahead of time. - 3
Arrive and settle in
Arrive 15 minutes before your scheduled time so check-in and any remaining paperwork feel unhurried. - 4
A comprehensive exam
Dr. Wong performs a comprehensive examination and talks through your history, concerns, and goals.
- Digital X-rays
- Oral cancer screening
- Gum disease evaluation
- Review of dental and medical history
- 5
A clear, personal plan
You get a personalized treatment plan with expected costs, including what insurance is likely to cover, before you commit. We schedule any follow-up that makes sense.
Checklist
What to bring
- Complete your forms before your appointment
- Bring your dental insurance card and ID
- Arrive 15 minutes before your scheduled time
- Bring a list of current medications
- Be prepared to discuss your medical history
Getting here: nearby street and lot parking. Ask the front desk for the best option when you schedule. Hours & directions
We check your insurance first
We’re an out-of-network provider for PPO plans, and many PPO plans include out-of-network benefits. Add your carrier when you request a visit and we’ll verify your benefits before you arrive. No insurance? Ask about our in-house dental plan. We accept Visa, MasterCard, and FSA/HSA funds.
How insurance and payment workPatient reviews
What patients say about visiting
“Easy to park. The staff is very helpful. Helen is the best hygienist I’ve ever had.”
Lawan JacksonOn visiting the office “Dr. Wong's office is great! He is thorough, gentle, and always explains things clearly.”
Jason JonesOn Dr. Wong “Tremendous Doctor, listens well and very gentle and caring.”
Tim SeniorOn Dr. Wong
Questions
New patient FAQs
Don’t see your question here? Send us a note or call the front desk.
What should I expect during my first visit?
How often should I have a dental checkup?
What payment options do you offer?
Do you offer emergency dental services?
What safety measures do you follow?
Your next visit
Ready for your first visit?
Request a visit online in about a minute, or call and talk to the front desk. Either way, you’ll know your next step before you hang up or close the page.
Good to know
Records, privacy, and coordination
We can help transfer records from a previous dentist and coordinate with specialists when needed. Your information is handled under HIPAA privacy guidelines.
If you need copies of records for school, work, or another provider, let us know and we will outline the process.